Shipping policy

Shipping Policy

**Last updated:** 25 November 2025.

At Language Pathways, we aim to make sure your order reaches you safely and in a timely manner. Below is an overview of how shipping works for all physical products purchased through our website.

Shipping Provider

All orders are dispatched via **Australia Post**, our trusted national courier. This ensures reliable delivery across Australia, including metropolitan, regional and remote areas.

Processing Times

* Orders are typically processed and packed within **1–3 business days** after payment is received.
* Orders placed on weekends or public holidays will be processed on the next business day.
* During peak periods (such as school terms, promotions or holidays), processing times may be slightly longer.

You will receive a confirmation email once your order has been dispatched.

Delivery Timeframes

Delivery times are indicative only and may vary depending on your location:

* **Standard Shipping:** 2–7 business days
* **Regional / Remote Areas:** 5–10 business days

Language Pathways is not responsible for delays caused by Australia Post or factors outside our control, such as weather events or public holidays.

Shipping Costs

Shipping fees are calculated at checkout based on:

* Delivery location
* Parcel size and weight
* Chosen shipping method

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your delivery directly through the Australia Post website.

Authority to Leave

By default, Australia Post may leave parcels in a safe place if no one is available to receive the delivery. If you prefer **signature on delivery** or have specific delivery instructions, please ensure this is noted at checkout.

Incorrect or Incomplete Address

Please ensure your delivery details are correct at the time of ordering. Language Pathways is not responsible for parcels that are delayed, lost or returned due to incorrect or incomplete address information provided by the customer.

If a parcel is returned to us, additional shipping fees may apply for re-delivery.

Damaged or Lost Items

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within **7 days** of delivery (or expected delivery date) with:

* Your order number
* Photos of any damage (if applicable)

We will work with Australia Post to resolve the issue as promptly as possible.

PO Boxes & Parcel Lockers

We are happy to deliver to:

* PO Boxes
* Australia Post Parcel Lockers

Contact Us

If you have any questions about shipping or your order, please contact us at:

📧 **admin@language-pathways.com**
🌐 **www.language-pathways.com**

By placing an order with Language Pathways, you agree to the terms outlined in this Shipping Policy.